Contact Us

The Alcove

Thripunithura, Kochi-682301,

Kerala, India

Opening Hours

Mon - Fri: 10:30 am - 8 pm

Saturday: 10:30 am - 6 pm

Sunday: CLOSED

Whatsapp & E-Mail

+91 7994686799

ajsthealcove@yahoo.com

Shipping Policy

We strive to deliver your orders as quickly and efficiently as possible. Shipping may take upto 7-14 days depending on your location. Shipping costs may vary depending on your location and the courier service selected. Please note that additional charges may apply for deliveries to remote or international areas. If you have any questions or need assistance regarding shipping, feel free to contact us at +91 7994686799. Thank you choosing us!

Returns/Refunds/ Cancellation

There is no cancellation after placing the order. We accept returns in case of damaged products. We will issue full replacement on the basis of availibity of requested product of same price or refund if the product is damaged.

To be eligible for a return, your item must be in its original packaging. You’ll also need the receipt or proof of purchase.

▪Since quality check is performed for each product at our end before it’s packed and dispatched, no return/exchange is allowed except in case the customer receives damaged or wrong product.

▪We will entertain such a complaint only if reported within 24 hours of having received the parcel and only on the basis of a parcel opening video.

▪It must be an unedited, uncut, uninterrupted unboxing video right from the beginning straight away showing the address details on the parcel and clearly showing the issue/defect with good lightin

▪Minor manufacturing defects - like threads coming out or slight colour bleeding shall not make the product eligible for return/replacement.

▪Slight colour difference is always possible due to photographic effects

And incase of return/exchange we dont have a return pickup facility hence the parcel has to be sent by the customer to our address.

Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Otherwise there is no return or replacement available.

Returns on international shipments, are to be paid by the buyer and the customs for returns also will have to be borne by the buyer.

To start a return, you can whatsapp or call contact +91-7994686799. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ajsthealcove@yahoo.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. And our products are under dry clean only, Once if washed before exchange was not taken.

Refunds/Cancellations

We will notify you once we’ve received and inspected your return/cancellation, and let you know if the refund? cancellation was approved or not. If approved, you’ll be automatically refunded within 7-14 business days on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

This privacy policy sets out how ANCOB CREATIVE ESTABLISHMENTS LLP uses and protects any information that you give ANCOB CREATIVE ESTABLISHMENTS LLP when you visit their website and/or agree to purchase from them. ANCOB CREATIVE ESTABLISHMENTS LLP is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement. ANCOB CREATIVE ESTABLISHMENTS LLP may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you adhere to these changes. We may collect the following information: Name Contact information including email address Demographic information such as postcode, preferences and interests, if required Other information relevant to customer surveys and/or offers What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures. How we use cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at ajsthealcove@yahoo.com We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, contact us at 7994686799 or ajsthealcove@yahoo.com as soon as possible. We will promptly correct any information found to be incorrect.